SAUDAGAR GENERAL STORE X MUKK PRE-LAUNCH TODAY!

FAQ

COVID - 19 | MCO Update 

SHIPPING DURATIONS

During this period of MCO, our online shop is open 24/7 for you to shop, however our delivery & shipping dates will be change to once a week only (every Tuesday) in order to comply with MCO policy of reducing physical contact with people. Therefore next day delivery will temporary unavailable during this MCO. Estimated duration during MCO 7-14 working days.

*updated January 2021

  • We are generally working Tuesday - Saturday 10-4 PM. We will respond to your questions as soon as we can during our office hours.  
  • Thank you so much for your patience and understanding. 

 

Due to limited time and staffing for processing orders during this time, all items during our sales periods and any marked-down items are final sales and are not eligible for return or exchange. Thank you for understanding during these times. 

Discount cannot be applied to orders placed prior to sale. Discount code must be used at the time of ordering and cannot be retroactively applied once the order has been placed.  


Purchases outside of our sales periods and for any full priced items: 
If you decide that an item you ordered is not to your liking, we are more than happy to process a return or exchange. Items are eligible for return within 14 days of when the customer receives their order (which may be extended during the holiday season, or on case-by-case basis).

Items not eligible for returns:  

  • Any items purchased using a discount code or sale items. These are all final sale.  
  • Any items missing, torn, or open packaging of the product. 

 

DAMAGED PRODUCT
If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to define@mukk.co. In the email, please include your order number and pictures of the damaged product and the package in which your order arrived. This will help us make sure our shipping methods are the best we can provide.

I HAVE A COUPON CODE BUT FORGOT TO USE IT
We can apply a discount code retroactively as long as your order has not been processed. Please contact us immediately at define@mukk.co with your order number and discount code in the event that you forgot to use the code at checkout. If you have already received your shipping confirmation, we will not be able to apply the discount code.

PRIVACY AND SECURITY
Any information we collect from you is for the sole purpose of processing your order and will not be sold, exchanged, or otherwise disclosed to anyone. To access, update, or change your personal information, log into your MUKK account and modify your information. We employ industry-accepted standards in protecting your personal information during its transmission on www.mukk.co We utilize SSL [Secure Socket Layer] technology to protect your sensitive information on MUKK during its transmission.

SHIPPING
At this moment we ship to Malaysia & Singapore, for other international shipments interested to purchase our items please email us for custom shipping quotation at define@mukk.co. 

TAXES, SHIPPING & HANDLING, CUSTOMS AND DUTIES CHARGES
All international orders are shipped via DHL or FEDEX to destination country's postal system. Carriers are selected based on the most efficient delivery. International customers are responsible for customs duties and/or brokerage fees that the delivery service will impose upon delivery, in addition to shipping costs assessed during checkout. 

WHOLESALE ENQUIRIES
To become a MUKK stockist, please email us at define@mukk.co. In your email, tell us about your store, where it is located, what lines or other brands you carry, your resale certificate number, and we will provide you the information required.

FOR OTHER ENQURIES
Contact us via email at define@mukk.co. MUKK Online Customer Service is in the office Monday through Friday from 10 am - 4 pm MYT Time. We typically respond within 24 hours on weekdays. If you contact us over the weekend or during a holiday we will contact you back on the next business day.